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Home » Services » League Programs

League Program

IT Services

Through Sophicity, AML now offers a service, "IT in a Box," which provides cities with state-of-the-art information technology tools supported by experienced, highly skilled IT professionals. Congratulations to the city of Bethel Heights for being the first municipality in Arkansas to sign on with "IT in a Box!" We will keep you updated on their progress.

"IT in a Box" At-a-Glance...

From backing up and securing your data to modernizing your website, we know it’s tough for cities to invest in the right technology and hire the best professional expertise to guide them along. But those investments need to happen. Otherwise, your data and city operations are at risk. To address these needs cost-effectively without taking any shortcuts, we helped create a packaged technology service that we call “IT in a Box.”

From the minute you say “go,” IT in a Box provides you with essential technology services and solutions that secure and modernize your city’s IT for a fraction of the typical costs. So what’s inside IT in a Box?

  • Cybersecurity and Computer Maintenance. We help guard your city against cyberattacks, viruses, ransomware, and data breaches by keeping your computers patched, protected, and healthy—24/7. Our management includes always-on monitoring and alerting for issues, enterprise-class antivirus protection, automated computer maintenance, and ongoing software patching to keep you secure.
  • 24x7 helpdesk. Every day of the week, our U.S. based helpdesk team supports you in the office, working from home, or while you’re on the road. No entry-level or junior tech support. You speak to experienced senior engineers with years of municipal experience who help you address any IT issue ASAP.
  • Data backup and disaster recovery. Server failure? Flooding? A tornado? No problem—your data is safe. We provide onsite data backup for quick recovery, and unlimited offsite data backup storage. Yes, that means no storage limit to what can be protected and recovered after a disaster.
  • Records / Document Management and Email. We provide the software and policies that protects your city documents and email from fire, flooding, tornadoes, and other disasters. We’ll also apply Arkansas record retention schedules so that you can reliably archive, retain, access, and delete information -- and we even help you process Open Records Requests. Plus, we provide you Microsoft Office Professional Plus for your desktops that includes the latest versions of Outlook (including 50GB of mailbox storage for each user), Word, Excel, PowerPoint, Access, InfoPath, Publisher, and OneNote.
  • Video Archiving. Does your police department rely heavily on squad car and body camera video recordings? That makes storage costs a big worry as your video grows at a rapid pace. We eliminate the cost of buying additional expensive storage by keeping your most recent videos onsite for quick access. Plus, we archive all your videos offsite—with unlimited storage to meet state record retention policies—for long term access without increasing your costs.
  • Policy and Compliance. To protect against cyberattacks and assist with audits, we help you adopt policies and best practices that educate your staff and make sure your technology helps you comply with state law. In addition to staff training, we shore up any security holes by securing, documenting, regularly testing, and proactively managing all your technology including vendor, network, wireless, physical, user, and remote access along with all software and applications.
  • Website. We provide you a sleek, modern, custom designed website that looks good and delivers the information your citizens need. Have as many city pages as you want, such as pages for city hall, public safety, parks and recreation, news, and events. Our website also features the ability to offer online payments and a user-friendly backend system so that you can add and update website information yourself. If you want, submit your website updates to us and we will post them for you.
  • Vendor management and procurement. Do you get frustrated wasting time on software support calls where you’re not sure if you’re resolving the problem? Our experienced staff steps in to take care of this dirty work. From resolving issues to even purchasing new computers for you, we will work with technology vendors directly so that you don’t lose hours and days on the phone.

Costs

We customize IT in a Box plans depending on the number of your employees and the size of your city’s technology infrastructure. This customization makes “IT in a Box” affordable for your budget, from the smallest city to the largest city. Contact us so that we may assess your needs and begin the quote process.

Our Guarantee

  • Love I.T. If we don't meet your expectations, then cancel the service.
  • Flat monthly fee. No hourly charges. Predictable.
  • No upfront project fees. Onboarding, equipment, and setup included.
  • Flexible. Increase or decrease your number of users any time.
  • Proven. Tailored for cities.

 

Read about the Bethel Heights case study and the Forrest City case study, and how IT in a Box has benefitted their cities.
Learn more about this service by downloading the IT in a Box brochure.
Learn more about this service by visiting the Sophicty's website:  www.sophicity.com/ITInABox.aspx.

Cities tell us that body camera and squad car video storage costs are a big concern for them—and storage needs for video data will only continue to grow at an increasingly rapid pace. IT in a Box saves cities money with our unlimited offsite video storage to meet state record retention policies. 
Learn about IT In a Box's New Video Archiving.

Contact Us
Arkansas Municipal League
Our Mission

The Arkansas Municipal League was founded in 1934 and exists for a threefold purpose:

  • to act as the official representative of Arkansas cities and towns before the state and federal governments;
  • to provide a clearinghouse for information and answers; and,
  • to offer a forum for discussion and sharing of mutual concerns.