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Home » Contact AML

Staff Directory

Administration

Mark R. Hayes - Executive Director, (501) 374-3484 ext. 100
Legislation, League policy, responsible for day-to-day operations, including administration of optional programs.  

Whitnee V. Bullerwell – Deputy Director, (501) 374-3484 ext. 206
Responsible for the League's Operations, Communications, and Training Department. Planning and supervision of League Conferences, Conventions, workshops, training and seminars.  

Sheila K. Boyd – Operations and Programs Officer, (501) 374-3484 ext. 218
Scheduling, coordination of meetings for governing boards and committees; general correspondence for policy and programs. Manages front desk personnel.

Jamie Adams – Executive Assistant to the Executive Director and the Operations and Programs Officer, (501) 374-3484 ext. 259
Assistant to Mark R. Hayes and Sheila K. Boyd. 

Jane Barnett – Assistant to Deputy Director, (501) 978-6129 
Administrative Assistant in the Operations, Communications and Training department. 

League Operations|Communications|Training Department

David Baxter – General Manager of Health/Safety and Operations, (501) 374-3484 ext. 110
Supervision of training on the Municipal League Defensive Driving and Healthy Workplace Planning Programs. Assists with managing League operations.

-Communications Coordinator/Creative Manager,  
Administration of web site and master database, coordination of League publications, training and program materials. 

Andrew Morgan - Editor, (501) 374-3484 ext. 121
Edits CITY&TOWNmagazine and other League publications, covers events in the field. 

Mark Potter - Graphic/Layout Designer, (501) 374-3484 ext. 138
Assists with CITY&TOWN magazine, other League publications and social media. 

Tricia Zello – Certification and Administrative Assistant, (501) 374-3484 ext. 285
Assists in the areas of communications and publications, seminar, convention, and conference coordination and general tasks in the Operations, Communications, and Training Department. 

Finance|Program Rating|Information Technology Department

Cindy Frizzell – Director of Finance and Program Rates, (501) 374-3484 ext. 263
Financial controls and reporting for the League and financial reporting for the League’s optional programs and program rating. Tax administration and special projects. 

Wayne Braswell - Programmer, (501) 374-3484 ext. 207
Research, planning, coordinating and recommending software and systems choices to meet the League’s business requirements. 

Tammie Dodson - Program Accountant, (501) 374-3484 ext. 216
Premium, enrollment and collection of AD&D Optional program.  Financial reporting and accounts payable for MLDP, MVP and MPP and Firefighters. Processing of Life Insurance claims. 

Chris Hartley – Chief Information Officer, (501) 374-3484 ext. 106
Manages all organization technologies and provides technology support and training. 

Aaron Holman –  System Administrator, (501) 374-3484 ext. 109 
Responsible for managing applications and IT support issues. 

Breanna Keith - Senior Financial Analyst, (501) 374-3484 ext. 283
Responsible for conducting quantitative analysis of information affecting the rating structure of Arkansas Municipal League programs . 

Amber Kidd - Finance and Program Analyst, (501) 374-3484 ext. 119
Investment accounting, and financial reporting. 

Bryan Lamb – Loss Control Manager, (501) 374-3484 ext. 122
Administers public risk management and employee safety consulting for AML members participating in league programs.

Elizabeth Milam - IT Support Assistant, (501) 374-3484 ext. 139 
Responsible for taking initial helpdesk telephone or e-mail inquiries and troubleshooting user hardware, software or network problems. 

Matt Parker - Network Security Engineer, (501) 374-3484 ext. 107
Systems administration and design. 

Lori Sander - Finance Operations Manager, (501) 374-3484 ext. 238
Financial reporting and accounts payable/receivable for League Operations. 

Legal and Legislative Advocacy Department

Legal Inquiries by Member Cities - (501) 537-3797
Municipal officials and employees of member cities and towns seeking information on the law pertaining to municipalities may call us at this number. However, AML lawyers are not able to respond to legal questions from members of the general public, who may contact a private attorney for legal advice.

John Wilkerson - General Counsel, (501) 374-3484 ext. 128 
Manages operation of legal department staff and caseload for the League and its optional programs. Litigation and legal consultation for members, legislation and general legal work for League.  

Mary Caffee – Paralegal to General Counsel, (501) 374-3484 ext. 268
Paralegal to John Wilkerson. Municipal Legal Defense Program. 

Jenna Adams – Litigation Counsel, (501) 374-3484 ext. 136
Litigation and consultation in the Municipal Legal Defense Program. 

Jack Critcher - Legislative Liaison,(501) 374-3484 ext. 103 

Asia Cruz -Associate Benefits Counsel, (501) 374-3484 ext. 125
Litigation and consultation in the Municipal Health Benefit Fund and the Municipal League Workers' Comp Trust. 

Gabrielle Gibson - Associate Litigation Counsel, 374-3484 ext. 137
Litigation and consultation in the Municipal Legal Defense Program. 

Deborah Griffith - Paralegal, (501) 374-3484 ext. 256
Paralegal to Amanda LaFever in the Municipal Legal Defense Program.

Jennifer Johnson – Paralegal/Special Projects, (501) 374-3484 ext. 205
Assistant to Bill Mann in the Municipal Legal Defense Program. Responsible for billing in the Municipal Legal Defense Program. Special projects for all League departments.

Amanda LaFever - Litigation Counsel, (501) 374-3484 ext. 117
Litigation and consultation in the Municipal Legal Defense Program. 

Rebecca Louden - Certified Paralegal, (501) 374-3484 ext. 262
Paralegal to Jenna Adams in the Municipal Legal Defense Program. 

William Mann, III – Senior Litigation Counsel, (501) 374-3484 ext. 231
Senior litigation, research, training, and consultation in the Municipal Legal Defense Program.

Sara Monaghan – Senior Litigation Counsel, (501) 374-3484 ext. 123
Litigation and consultation in the Municipal Legal Defense Program.

Lanny Richmond - Code and Legal Counsel, (501) 374-3484 ext. 228 
Attorney for the Municipal Ordinance Codification Service. Participates in the League’s Municipal Legal Defense Program. 

David Schoen - Legal Counsel, (501) 374-3484 ext. 104
Legal counsel in the Municipal Legal Defense Program.  

Felicia Smith-Welch – Certified Paralegal, (501) 374-3484 ext. 257 
Paralegal to Brie GibsonMonaghan in the Municipal Legal Defense Program. 

Traci Squires - Certified Paralegal, (501) 374-3484 ext. 258
Paralegal to Sara Monaghan in the Municipal Legal Defense Program.

Ian Wren - Paralegal, (501) 374-3484 ext. 144
Paralegale to Asia Cruz in the Municipal League Workers' Compensation Trust.

Municipal Health Benefit Fund Program (MHBP) 
Direct Phone Number: 501-978-6137

Katie Bodenhamer - General Manager and Benefits Counsel, (501) 374-3484, ext. 126
Manages operation of the Municipal Health Benefit Fund and the Preferred Provider Network, Medical Case Management, Precertification and Utilization Review. 

Jennifer Jones - Paralegal, (501) 374-3484 ext. 215
Paralegal to Katie Bodenhamer and Asia Cruz. 

Pamela Adams - Provider Relations Representative, (501) 374-3484 ext. 230
Coordinates network status and provider updates for MHBP. 

Krystal Berline - Provider Relations Representative, (501) 374-3484 ext. 253
Coordinates Provider Directory, networking and EFT Services for MHBP.  

Beth Harrison Chappell - Provider Relations and Customer Service Supervisor,(501) 374-3484 ext. 160
Coordination of provider contracting, provider relations, and customer service for MHBP. 

Christy Cody - Eligibility and Enrollment Representative, (501) 374-3484 ext. 140
Coordinates enrollment and monthly premium billing for MHBP. 

Stacy Colburn - Claims Analyst, (501) 374-3484 ext. 147
Analysis and processing of MHBP claims. 

Mary Davidson - Customer Service Representative, (501) 374-3484 ext. 161 
Coordinates claims status and benefit inquiries for MHBP. 

Jennifer Elliott - L.P.N., (501) 374-3484 ext. 131
Case Management, Utilization/Claims Review and Precertification for MHBP. 

Samantha Floyd - Claims Analyst, (501) 374-3484 ext. 120
Analysis and processing of MHBP claims. 

Shari Fobbs - Customer Service Representative, (501) 374-3484 ext. 158
Coordinates claims status and benefit inquiries for MHBP. 

Chanel Forte - Eligibility and Enrollment Representative, (501) 374-3484 ext. 235
Coordinates enrollment and monthly premium billing for MHBP.  

Heather Frederick - Claims Analyst, (501) 374-3484 ext. 244
Analysis and processing of MHBP claims. 

Wilma Huckaby - Customer Service Representative, (501) 374-3484 ext. 154
Coordinates claims status and benefit inquiries for MHBP. 

Deb Hudson - L.P.N., (501) 374-3484 ext. 133 
Outpatient Services Coordinator, Utilization Review and Precertification for MHBP. 

Purity Ingram - Eligibility and Enrollment Supervisor, (501) 374-3484 ext. 116
Coordinates enrollment and monthly premium billing for MHBP. 

Sara Jansen - Claims Analyst, (501) 374-3484 ext. 115
Analysis and processing of MHBP Dental claims. 

Karen Lauderdale - Claims Analyst, (501) 374-3484 ext. 143
Analysis and processing of MHBP claims. 

Courtney McDonald - Customer Service Representative, (501) 374-3484 ext. 161 
Coordinates claims status and benefit inquiries for MHBP. 

Karen Mitchell - Claims Analyst, (501) 374-3484 ext. 149
Analysis and processing of MHBP claims. 

Amber Oyemola - Claims Analyst, (501) 374-3484 ext. 151  
Analysis and processing of MHBP claims. 

Cynthia Parker - Claims Supervisor, (501) 374-3484 ext. 114
Coordinates Claims Training and Analysis for MHBP. 

Michele Philmon - Customer Service Representative, (501) 374-3484 ext. 153 
Coordinates claims status and benefit inquiries for MHBP. 

Megan Setzer - Customer Service Representative, (501) 374-3484 ext. 162 
Coordinates claims status and benefit inquiries for MHBP. 

Jill Sloan - Clinical Supervisor, L.P.N., (501) 374-3484 ext. 156
Case Management, Utilization Review and Precertification for MHBP.   

Stephanie Stroncek - Precertification Specialist, (501) 374-3484 ext. 130
Precertification intake coordinator for MHBP. 

David Williams – Claims Verification Coordinator, (501) 374-3484 ext. 135
Verifies claims and coordinates incoming and outgoing MHBP correspondence. 

Amanda Woodyard - L.P.N., (501) 374-3484 ext. 113
Outpatient Services Coordinator, Utilization Review and Precertification for MHBP. 

Municipal League Workers' Compensation Trust (MLWCT) 
Direct Phone Number: 501-978-6127

Glenda Robinson - General Manager, (501) 374-3484 ext. 243
Manages operation of the Municipal League Workers' Comp Trust.  

Patrice Baker - Senior Claims Representative, (501) 374-3484 ext. 224
Adjustment and claim management for Workers' Compensation Trust. 

Kimberly Chaudoin - Claims Assistant, (501) 374-3484 ext. 129
Mail, scanning, filing & data entry.  

Darlene Cooper - Claims Assistant, (501) 374-3484 ext. 241
Mail, scanning, filing & data entry.  

Sabra Deislinger - Claims Examiner, (501) 374-3484 ext. 127
Adjustment and claim management for Workers' Compensation Trust. 

Demie Miller - Administrative Assistant, (501) 374-3484 ext. 213
Responsible for Medicare reporting, verifying tax and social security numbers with Internal Revenue Service, updating member and provider files and assisting department head with various projects. 

Darneshia Owens - Claims Representative, (501) 374-3484 ext. 236
Adjustment and claim management for Workers’ Compensation Trust. 

Andrea Sayre - Claims Representative, (501) 374-3484 ext. 237
Claim Representative for Workers' Compensation Trust. 

Melissa Warden - Claims Assistant, (501) 374-3484 ext. 108 
Imaging, mail and data entry for Workers' Compensation Trust. 

Municipal Property Program (MPP) and Municipal Vehicle Program (MVP) 
Direct Phone Number: 501-978-6123

John G. Wells - General Manager, (501) 374-3484 ext. 270
Manages operation of Municipal Property Program and Vehicle Program. 

Kayla Fisher - Municipal Vehicle/Property Claims Representative, (501) 374-3484 ext. 273
Assists with operation of municipal vehicle/property programs.

Ashley Garrett - Administrative Assistant, (501) 374-3484 ext. 272
Clerical, responsible for routine administrative tasks for Vehicle and Property Program. 

Rebecca Williamson – Municipal Vehicle/Property Claims Representative, (501) 374-3484 ext. 271
Assists with operation of municipal vehicle/property programs. 

Human Resources

Tracey Pew – Director of Human Resources, (501) 374-3484 ext. 111
Responsible for the management of the League’s Human Resources department. 

Front Desk 

Khaliah Coleman - AML Receptionist, (501) 374-3484 ext. 248
Welcomes and assists visitors of the Arkansas Municipal League. Receives incoming phone calls and directs callers to the proper place of inquiry. 

Rick Paladino – AML Reception and Operations Assistant, (501) 374-3484 ext. 227
Assists in answering the phone and directing inquiries. Responsible for maintenance of office equipment and a variety of building and grounds upkeep. 

Consultants

Steve Napper - Attorney for the State Aid City Street Program, (501) 378-7755

Jim vonTungeln, AICP - Planning/Zoning Consultant, (501) 944-3649
Community planning, zoning and land use management. 



Contact Us
Arkansas Municipal League
Our Mission

The Arkansas Municipal League was founded in 1934 and exists for a threefold purpose:

  • to act as the official representative of Arkansas cities and towns before the state and federal governments;
  • to provide a clearinghouse for information and answers; and,
  • to offer a forum for discussion and sharing of mutual concerns.